Where We Ship
We ship to:
- The contiguous United States (the lower 48 states)
- Canada
At this time we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or other international destinations.
Order Processing Time
- In-stock items are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
- Order cut-off: orders placed before 2:00 PM Central Time on a business day start processing that same day. Orders placed after 2:00 PM CT, on weekends or on holidays start processing the next business day.
- Backordered or special-order items may take longer. If an item in your order is backordered, we’ll let you know the estimated ship date, and it may ship separately from the rest of your order.
Shipping Options & Delivery Times
Once your order ships, delivery time depends on the shipping option you choose and your location:
- Standard Shipping: usually arrives within 3–7 business days.
- Expedited Shipping: usually arrives within 2–3 business days, at an additional cost.
- Next-Day Delivery: available for many orders at an additional cost, depending on the items, their stock status and your delivery address. To ship next day, orders must be placed before the 2:00 PM CT cut-off. Availability and cost are shown at checkout or confirmed with you before your order ships.
Delivery times are estimates, not guarantees. Carrier delays, severe weather and other events outside our control can occasionally slow things down.
Shipping Costs
- Free shipping on all orders over $250 shipped by standard shipping within the contiguous United States.
- Free shipping does not include expedited or next-day upgrades, or heavy and oversized items (see below).
- Need expedited or next-day shipping? Leave a note in Order notes at checkout and we will call you with the price. Or place your order as is, then call or email us and we will send you a secure payment link for the faster shipping.
- For U.S. orders under $250, shipping charges are calculated at checkout based on your order and delivery address.
- Orders to Canada are not eligible for free shipping. See below for how Canadian shipping works.
Heavy, Oversized & Freight Items
Any single item weighing more than 70 lbs, or products that are oversized or must ship by freight, are not eligible for free shipping, even if your order total is over $250.
- These items may ship on a pallet by freight carrier. We’ll send you a freight quote and confirm it with you before your order ships.
- Freight deliveries may need a loading dock or liftgate service. Please let us know about any delivery restrictions at your location (such as no dock, limited access or delivery hours).
- For business and bulk orders, we’ll coordinate delivery details with you directly.
Orders to Canada
For orders shipping to Canada, we’ll send you a shipping quote after you place your order or request. The quote includes shipping, customs and duties, so you pay everything at once — no surprise fees when your package arrives.
- Your order ships once the shipping quote has been approved and paid.
- Canadian orders may take a few extra days to arrive due to customs processing.
Have a list of items for a Canadian order? Contact us and we’ll prepare your quote.
Signature on Delivery
Large, freight or high-value orders may require a signature upon delivery. If no one is available to sign, the carrier will usually leave a notice with options for redelivery or pickup. You may also arrange for someone else to sign on your behalf.
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number. If you haven’t received tracking information or need help locating a package, contact us with your order number.
Address Accuracy
Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages caused by an incorrect or incomplete address.
Damaged, Missing or Lost Packages
Please inspect your order as soon as it arrives. If anything is damaged, missing or incorrect, contact us within 2 days of delivery with your order number and photos of the items and packaging, so we can file a claim with the carrier and make it right. If your package hasn’t arrived within 2 days of the expected delivery date, let us know and we’ll work with the carrier to locate it. See our Refund & Returns Policy for details.
Questions?
Contact us or email support@olasupplies.com.
