Refund & Returns Policy

30-Day Returns

You may return most items within 30 days of delivery for a refund, as long as they are unused, unopened and in their original packaging, with all labels and seals intact.

Items That Can’t Be Returned

For health and safety reasons, we cannot accept returns of:

• Opened or used personal care, hygiene and incontinence products
• Opened gloves, masks and other items that come into contact with skin
• Sterile products whose packaging has been opened or damaged
• Special-order or custom items
• Items marked as final sale or clearance

How to Start a Return

1. Contact us or email support@olasupplies.com within 30 days of delivery with your order number, the items you want to return and the reason.
2. We’ll reply with return instructions. Please don’t send items back without contacting us first — returns sent without approval may not be accepted.
3. Pack the items securely in their original packaging and ship them to the address we provide.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, please contact us within 2 days of delivery and include photos of the item and packaging. We’ll send a replacement or issue a full refund, including any shipping charges, at no cost to you.

Refunds

• Once we receive and inspect your return, we’ll let you know whether it’s approved.
• Once we receive and approve your return, the refund is issued to your original payment method and can take up to 10 business days to appear, depending on your bank or card issuer. If you haven’t received it after 10 business days, contact us and we’ll send you a refund receipt you can share with your bank or card issuer.
• If you cancel an order before it ships (see Order Cancellation in our Terms of Sale), you receive a full refund, including any shipping charges, within up to 10 business days.
• Original shipping charges and return shipping costs are non-refundable, unless the return is due to our error or a damaged or defective item.

Restocking Fees

Some approved returns may be subject to a restocking fee of up to 20%, depending on the condition of the returned item, inspection results, and the nature of the order.

Restocking fees may apply in cases where items are returned without original packaging, are not in resalable condition, require additional inspection or handling, or are returned in quantities that exceed normal ordering volumes. In certain cases, such as bulk or high-value orders, restocking fees may also apply due to handling and processing costs.

Restocking fees may apply to customer-initiated returns requested for reasons such as “no longer needed,” ordering the incorrect item, over-ordering, or other change-of-mind scenarios.

• Restocking fees are not automatically applied to all returns and are evaluated on a case-by-case basis.
• Any applicable restocking fee will be clearly communicated and confirmed during the return authorization process before the return is accepted.
• By approving a return, the customer acknowledges and accepts any applicable restocking fee disclosed during the return authorization process.
• Restocking fees are not applied to returns resulting from our error, incorrect shipments, or items confirmed as damaged or defective upon delivery.

We aim to apply restocking fees fairly and only when necessary, and our team reviews each return request individually to ensure a reasonable outcome.

Business & Quote Orders

Orders placed through a custom business quote may have their own return terms, which will be stated on your quote. If you have questions, just reach out.

Billing Questions & Disputes

If you have a problem with a charge or an order, please contact us first. We reply within 1–2 business days and work with you to fix it quickly. See our Terms of Sale for details.

Questions?

We’re happy to help. Contact us or email support@olasupplies.com.

Ola Supplies LLC
1209 Mountain Rd Pl NE, Albuquerque, NM 87110